Innoport Automated Call Distribution (ACD), commonly known as Call Queuing, feature from Innoport allows you to intelligently route and queue your incoming calls to your agents. This allows you to have your callers waiting on hold for the next available agent. Your agents can be in different physical locations but Innoport ACD allows you to manage incoming calls efficiently and intelligently thus providing a high standard of customer service to your customers. Calls can be queued on a single Innoport virtual phone number that does not have an auto attendant setup and calls can be queued to an extension or a prompt of an auto attendant number.