HIPAA Compliant Voicemail Service
Innoport offers a comprehensive suite of HIPAA compliant voicemail services designed for the healthcare industry. Our solutions let callers record voicemails that are securely routed to the appropriate mailbox and retrieved by your staff, aligning with HIPAA safeguards to protect patient confidentiality.
- Why Choose Innoport?
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- Secure Voicemail to Email: Send notifications for secure web retrieval or receive audio via encrypted email (SMTP over TLS).
- Cloud Based Voicemail: Replace legacy systems with a HIPAA compliant voicemail solution hosted in the cloud for reliability and scale.
- Secure Web Portal: Play and manage messages in a secure online interface (AES 256-bit over SSL/TLS).
- Secure FTP Delivery: Receive voicemail audio via FTPS/SFTP for end-to-end encryption and automated ingest.
- Key Features
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- Business Associate Agreement (BAA): Protect patient data and ensure HIPAA compliance. We provide a BAA (with the Healthcare Add-on), offering peace of mind to covered entities and business associates.
- Flexible Delivery Options: Choose from email (TLS), secure FTP, and secure web interface to match your workflow.
- Comprehensive Web Portal: Manage mailboxes, greetings, routing rules, and access controls in one place.
- Long Voicemails: Receive voicemails up to 60 minutes long via FTP/download and up to 4 minutes long by email.
- No busy signals: Concurrent call reception is built into every Innoport voicemail number, eliminating the need to provision multiple phone lines or call paths. A critical advantage for medical offices, hospitals, healthcare providers, and revenue cycle management (RCM) teams where every voicemail can represent a time-sensitive, high-value step in the workflow.
- Optional Call-in Dictation Mode: Call in and record detailed dictations with pause, rewind, and fast-forward controls during recording.
- Scalable Solution: From small clinics to large health systems, scale mailboxes and storage without compromising security.
- Why Organizations Trust Innoport
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- Comprehensive encryption options.
- Reliability around the clock.
- Knowledgeable, U.S. based, in-house customer support.
- With more than 25 years of proven service, Innoport stands as one of the most trusted and resilient providers in secure cloud voicemail services, outlasting and outperforming short-term competitors.
- Built-in cost control options to scale up or down based on your business needs.
- No hardware required, with cloud-based access anytime, anywhere.
- No long-term contracts. Cancel anytime.
- Start Receiving Secure Voicemails Today
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Protect your communications with Innoport’s secure voice platform. From voicemail and auto attendant to call forwarding, we’ve got you covered.
Customers using the Innoport service for transmission of any Protected Health Information (PHI) under the U.S. HIPAA regulations must add the Healthcare Add-on (offered on both Pro and Business plans), which offers the protections of an Intellicomm HIPAA business associate agreement (BAA). Innoport offers secure voicemail options with built-in safeguards, but customers are responsible for configuring their account settings to meet their specific data protection needs.